FAQ
Frequently Asked Questions
Lux Global Goods is an online brand dedicated to bringing you fair trade goods from around the world. We are committed to supporting artisans and promoting sustainable and ethical practices.
Lux is a latin word pronounced "Luke's".
Lux means Light and reflects our goals to brighten the world, one purchase at a time.
We offer worldwide shipping with a range of options to suit your needs.
Orders are typically processed within 2-3 business days and shipping times vary based on your location.
For more detailed shipping rates and estimated delivery times, please visit our Shipping Policy page.
We want you to be completely satisfied with your purchase. We accept returns for all items within 2 weeks (14 days) of delivery. Items must be unused, in their original condition, and include all original packaging.
Please note that, as we are in the infancy of our business, we cannot offer free returns at this time. Customers are responsible for return shipping costs.
To initiate a return, email luke.bothun@luxglobalgoods.com. Please visit our Returns Policy page for more details.
Fair trade means ensuring that the artisans who create our products are paid fairly, work in safe conditions, and are empowered to improve their communities economically.
We are committed to maintaining ethical sourcing practices and supporting the well-being of our artisans.
Currently, we source our products from talented artisans from cities in India, including Delhi, Jaipur, and Kolkata.
Our aim is to provide you with authentic, beautiful goods from many countries around the world while supporting sustainable development in these communities.
We donate 5% of our profits to nonprofits who empower communities by offering employment because we do not yet have the capacity to hire individuals in developing communities ourselves! This is one of our big dreams.
Your purchase helps support these initiatives, scales the business to achieve these goals, and makes a tangible and positive impact on communities around the world.
We do not have a permanent physical store, but you can find us at pop-up shops, farmers markets, and events around Rochester, MN and Wheaton, IL.
Follow us on social media to stay updated on our latest locations and events: @luxglobalgoods
Biding my time in the shadows, waiting to reveal Lux Global Goods at this opportune time.
Thanks for the support!
We are here to help! If you have any questions or concerns about your order, please email luke.bothun@luxglobalgoods.com or use our "Contact" page on the Main Menu.
We aim to respond within 24 hours and will do our best to resolve any issues promptly.